Axiance strives to provide its clients with a solid product offering and cost transparency. Our knowledge, network and experience enable our clients to make better, more informed investment decisions within an ethically guaranteed business environment. With Axiance, our clients can trade in areas where they find themselves comfortable and count on our exclusive insights and tailored education guides to make better decisions.
The most convenient way to verify your account is to provide us with your Proof of ID (POI) and Proof of Residence (POR) documents. To do this, you must log in to your account and start the verification process. The process will only take a few minutes. Your account won't be fully active until our team has received your POI and POR documents.
What's a valid POI document?
A valid, clear colour copy of your Passport or government issued ID or Driving License, in high resolution, showing the relevant information including:
• Your photograph, full name and date of birth.
• Country of issue and expiry date.
• Passport/ID number, MRZ number or Driving License number.
Please ensure the copy is not cut/cropped and all edges are visible.
What's a valid POR document?
A clear copy of your recent utility bill, bank or tax statement showing the following:
- Your Name.
- Your home address.
- Date of issue.
- Issuer of the document.
- Dated within the last 6 months.
Clients are required to verify their accounts for identification and security purposes in accordance with our client due diligence process, for example the verification of your name, date of birth, residential address, phone number, email address, payment method, etc.
There are also things you can do to help keep your personal data safe:
- Never share your account password with anyone. Axiance employees will never ask for your password.
- Beware of online fraudsters, and do not click/open suspicious emails and attachments. All transactions (deposits/withdrawals) must be carried out via our secure Client Area.
- Regularly update your password(s), and store your username and password combinations safely.
The “Appropriateness Assessment” is a way for us to assess whether a complex product such as CFDs, is appropriate for you. As a regulated broker, we are required to obtain your investment knowledge and experience in trading complex instruments, and assess that information. If you lack the knowledge and experience required to trade complex products, or if you failed to complete the Appropriateness Assessment, we may not allow you to trade in such complex instruments or you may be required to proceed with a demo account, prior to opening a live account. Please contact us, If you would like us to reassess your suitability, or if you believe that the information you have provided us on the registration form was inaccurate.
To withdraw funds, log into your Client Area and access your Wallet. From there you can select the Transaction Type of "Withdraw Funds" to submit your withdrawal request. Before initiating a withdrawal request, you must ensure that you have funds available to your account.
Withdrawals can only be transferred to your original payment method; the card, Bank Account or e-wallet you have chosen to make a deposit. Additionally, if you have chosen to close your account with us, you must make sure to transfer all your funds before the account is closed. Once closed, the account will be restricted and you will no longer be able to make further transactions.
Processing time varies depending on the nature of the withdrawal request. It usually takes 1 business day to process withdrawals, provided we have all the necessary information. Please allow sufficient time for the funds to reach your account. You can find more information here.
Yes. The Negative Balance Protection limits the maximum losses that a retail client could have. It is designed as a backstop for when margin close – out rule or stop out rule does not work effectively as a result of a very sudden price movement. By introducing a Negative Balance Protection per account, the client can never lose more than the total sum invested for trading CFDs. Pease refer to your Client Agreement for more information.
You can see how we calculate our Swap rates here. Swaps are also visible on all supported platforms.
What is Swap?
A “swap” is the process of keeping a position open overnight. The swap cost can be positive or negative depending of the instrument to be traded.
Once your trading account has been created and funded we can't change its currency. In this case, you can open an additional trading account with your preferred base currency. Furthermore, you can email our support team at firstname.lastname@example.org and request to change your currency, but only if the account has not been funded yet.